Bilingual Peer Navigator Coordinator (33030)

SAN FRANCISCO-MARIN FOOD BANK•San Francisco, CA

1d•Onsite

About The Position

The Bilingual Peer Navigator Coordinator is responsible for supervising the day-to-day operations of the Peer Navigator Volunteers at the community markets. The Community Market pilot program supports SFMFB-led and partner-led Community Markets to provide wrap-around services and a one-stop shopping experience. Community Markets address the root causes of hunger by connecting community members to services and referrals beyond food. The Bilingual Peer Navigator Coordinator will be responsible for working with the Community Connections Manager on power-building in San Francisco and Marin. This is a part-time fixed term position, anticipated to end after 1 year. The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support. Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables.

Requirements

Fluency in English and Cantonese (verbal and written)
Excellent conflict resolution, de-escalation, and active listening skills
Strong organizational, problem-solving, and time management skills
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)
Comfort working in a variety of settings and physical environments
Ability to carry up to 20 pounds of materials
Ability and willingness to work a flexible schedule, including evenings and weekends as needed
Valid driver’s license and ability to travel locally as needed
Achievement of level 7 or higher on English and Cantonese verbal assessments
Written English proficiency at level 7 or higher
Successful completion of a professional writing assessment
Ability to stand for long periods of time.
Ability to lift 20 pounds of materials and/or supplies.

Nice To Haves

Experience successfully working with volunteers
Experience engaging with communities experiencing food insecurity, poverty, or social injustice
Experience in a coordination or organizing role within hunger relief, poverty, or equity-focused programs

Responsibilities

Support the recruitment & retention of Peer Navigator volunteer cohorts
Be the primary contact for Peer Navigator volunteers while on site at Community Markets, coordinating between them & the Food Bank to schedule volunteers for outreach & referral activities
Support the Community Connections Manager in organizing & facilitating training for the Peer Navigator cohorts, including programmatic training, skills practice, and check-in meetings.
Support tracking & reporting data from Peer Navigator volunteers, such as outreach activities & outcomes, referrals, and volunteer hours, etc.
Support Community Connections Manager with the recruitment of volunteers for the Peer Navigator cohorts—outreach, encourage qualified individuals with relevant lived experiences to apply
Support day-to-day coordination of Peer Navigator activities at staff-led community markets by working directly with the peer navigators on site and supporting peer navigators in making referrals, etc.
Support a team of 3-8 peer navigators on day-to-day referral activities; providing light training, guidance, and feedback; hold volunteers accountable for key deliverables and responsibilities; collaborate with management on scheduling, and other personnel processes.
Ensure Peer Navigators have educational materials and other necessary items for successful outreach and referral activities
Ensure Peer Navigation space and community markets are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere.
Support Community Connections Manager with organizing monthly peer navigator meetings/TA sessions, reviewing program updates, outreach opportunities, and other skills training as requested
Support volunteer retention within cohorts by identifying and addressing obstacles to participation with Community Connections Manager.
Encourage high-performing individuals to re-apply for future cohorts.