Bilingual Patient Support Specialist

CLINICA family health•Denver, CO

1d•Onsite

About The Position

At Clinica Family Health & Wellness, we’re not just answering phones in a call center environment – we’re creating outstanding patient experiences. As one of our Patient Support Specialists, you’ll be the trusted guide for our patients, helping them navigate questions and solve problems with a smile. We’ll give you the tools and support you need to grow your career.

Requirements

Bilingual in English and Spanish.
High School Diploma or GED.
Strong attention to detail.
You will need to attend a three-to-four-week training that is 40 hours a week.

Nice To Haves

Are you a caring listener to take action steps to solve patient’s issues?
Have you made a real difference in a patient’s life?
Do you have experience managing multiple systems and resources simultaneously with a patient on the line?
Do you have experience where you respond effectively and calmly in emergencies?
Are you bilingual in English and Spanish?
Tell us what makes you a customer service star!

Responsibilities

You are the first point of contact for our patients, providing friendly and efficient support.
You’re an expert in our services and help patients with a wide range of questions, such as scheduling and rescheduling appointments, provider information, locations and program information.
You will help answer billing questions and act as a personal guide to navigate our programs.
You will collaborate with your team and other departments to find the best solutions for our patients.
You will turn a patients' frustration into a moment of ease.

Benefits

Medical
Dental
Vision
FSA/HSA
Life and Disability
Accident/Hospital Plans
Retirement with Employer Contributions
Vacation, sick, and extended illness time off options
Open communication with leadership and mission-focused engagement
Training and growth opportunities with a supportive team invested in your success