Dental Patient Support Specialist (Bilingual Spanish)

HOPE Clinic•Houston, TX

3d•Onsite

About The Position

Dental Patient Support Specialist is a patient service-oriented position that demands cheerful, friendly and polite demeanor at all times. This position serves as an ambassador of HOPE Clinic and will facilitate patient flow, register new patients, update and collect patient demographics; assist with insurance verification and with enrolling qualify patients to HOPE Clinic’s sliding scale program. They will also provide support to record keeping and tracking of patient information through our electronic health record systems in compliance with HOPE Clinic & FQHC guidelines.

Requirements

High School diploma or GED
Bilingual in English and Spanish or Vietnamese is required
Minimum of one year in dental clinic patient assistance field required
Knowledgeable of and maintains HIPAA standards of privacy and confidentiality
Must be able to handle multiple tasks, complexity, and diversity of customers
Microsoft Office
Must be able to utilize the Internet
Strong written and oral communication skills
Office equipment (e.g., computer, copier)
Attention to detail
Strong customer service skills
Must have good transportation and a valid Texas Driver’s license

Nice To Haves

Associates degree preferred
RDA preferred
1 year patient service experience in healthcare and/or dental care preferred
Dental Insurance verification experience preferred
Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred
Bilingual in Arabic, Burmese, or Chinese is preferred
Above average skills in language ability as well as public speaking and writing

Responsibilities

Greet and assist patients with registration and eligibility for HOPE Clinic’s sliding scale program
Check in/out patients using electronic medical record system
Check patient in, receive payments and issues receipts. Record charges for physician visits, lab, X-ray costs, and give vouchers for medication when needed
Notify patients of outstanding accounts for payment at check-in
Receive phone calls; records and distributes messages or routes calls appropriately
Schedule patient appointments in person and on phone
Check patients out, schedule subsequent appointments and reinforces the importance of keeping their appointments
Confirm, update, and verify all patient demographic, insurance information and clinically necessary information
Document, submit and scan registration forms, medical records and other medical documents in the EHR in a timely manner
Gather and verify information required to bill various payment sources, including Medicaid, Medicare, private insurance for dental services
Verify Dental insurance eligibility
Educate patients on Dental insurances as needed
Verify proof of income when scheduled and refer to financial screening if needed
Prepare daily reconciliation batch report and keep count of daily collections and ensure that the money balances with the daily batch
Assist other Patient Support Specialist team members with other patient services activities
Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information
Comply with HIPAA rules and regulations regarding the protection of the patient privacy
Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines
Ensure every patient has a current household assessment
Master EHS system Understanding and commitment to HIPAA rules and regulations
Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed
May occasionally assist the Dentist as a Registered Dental Assistant as needed
Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values