Remote Bilingual Patient Support Agent | Mexico
About The Position
We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team. In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits. This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you. Paid training starts June 8, 2026.
Requirements
- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- A stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Currently residing in Mexico
- Must have an additional screen, a headset, and a stable, wired internet connection.
Responsibilities
- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
