Bilingual Patient Relations Specialist

VieMed Healthcare • Lafayette, LA

23h • Onsite

About The Position

The Bilingual Patient Relations Specialist will be responsible for handling calls from patients and other stakeholders, communicating effectively in both English and Spanish to assist with inquiries. This role involves coordinating with other teams for first call resolution, explaining services and billing, and providing translation for Spanish-speaking patients. The specialist will address patient concerns, de-escalate issues, and follow up to ensure patient satisfaction. Additionally, they will perform Quality Assurance audits on call recordings to provide feedback for coaching and guidance.

Requirements

• High School Diploma or equivalent
• Outstanding customer service skills as evidenced by prior experience
• Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.

Nice To Haves

• 1-3 years’ work-related experience in a health care setting preferred
• Excellent communication skills, both written and verbal, to interact knowledgeably with patients, physicians, etc.
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

Responsibilities

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees