Bilingual Patient Relations Specialist

VieMed Careers • Lafayette, LA

12d • Onsite

About The Position

The Bilingual Patient Relations Specialist will be responsible for answering calls from patients and other stakeholders, communicating effectively in both English and Spanish to assist patients with their inquiries. This role involves coordinating with other teams to ensure first call resolution, explaining services and billing to patients, and providing translation services to other members of the VieMed team who are engaging with Spanish-speaking patients. The specialist will also address patient concerns, de-escalate issues, and perform follow-ups to ensure patient satisfaction. Additionally, this role includes performing Quality Assurance audits on call recordings to provide feedback for coaching and guidance.

Requirements

• High School Diploma or equivalent
• Outstanding customer service skills as evidenced by prior experience
• Fluent in both English and Spanish with excellent verbal and written skills in both languages required

Nice To Haves

• 1-3 years’ work-related experience in a health care setting preferred
• Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

Responsibilities

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees