Bilingual Patient Reimbursement Specialist

BioScript Solutions•Calgary, AB

1d•Remote

About The Position

We’re seeking a dedicated and dynamic Bilingual Patient Reimbursement Specialist to join our Patient Support Programs at BioScript Solutions, where we put our patients first! This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. In collaboration with the dispensing BioScript Pharmacy pharmacist, the Bilingual Patient Reimbursement Specialist is responsible for overall management of their patient cases and act as a one point of contact to their assigned health care providers.

Requirements

Bilingualism - English/French - is a requirement
Minimum of 2 years’ experience in customer/client service experience
Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
Professional/courteous/efficient telephone manner
Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Attention to detail
Ability to resolve issues effectively and efficiently
An out-of-box thinking approach
Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST

Nice To Haves

Prior experience in a reimbursement role is a strong asset
Experience in the healthcare, pharmaceutical, or insurance industry is an asset

Responsibilities

Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions
Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
Foster and build relationships with key clinics
Coordinate with pharmacy processes required once funding has been obtained
Acquire in depth knowledge of public / private and federal funding mechanisms