Bilingual Patient Coordinator

Select Medical•Houston, TX

About The Position

Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Impairment Rating Coordinator follows standard operating procedures associated with the processing of impairment rating referrals, the completion of chart preparations, and the finalization & distribution of jurisdictional examination report forms. This position works alongside other team members in the support of one or two Impairment Rating Doctors in a market. Responsibilities Process impairment rating referrals from Central Referrals Contact Payor/Adjuster to confirm compensable part of injury and obtains approval for exam Coordinates with patient to schedule exam Coordinates medical record collection as necessary from outside providers and/or insurance adjusters Chart preparation for examining physician per respective physician’s requirements Greets patients, communicates wait times, and directs them accordingly Checks patients in appropriate patient management system in accordance with company protocols Explains all required forms to patients and ensures proper completion of all paperwork Checks out patients in appropriate patient management system according to procedure and distributes records according Triage patients Enter charges and exam results into IT system Finalizes charges and closes ticket in IT system Enter exams in respective physician’s log of all exams for future reference Generates final reports out of IT system for physician review Proofread reports and coordinates corrections as necessary before distribution Distributes final reports to appropriate parties in a timely fashion Follows HIPAA guidelines and safety rules Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly Files paperwork, medical records, and correspondence according to defined company procedure Arranges outside referrals as needed Archive patient charts Other duties as assigned by doctors and/or management This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Education Level: High School Diploma or GED
Job-Related Experience Customarily has at least one year of office administrative experience, preferably in a medical environment, to include leadership/supervisory experience
Strong knowledge of medical terminology and anatomy is preferred
Must be bilingual in English and Spanish
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Basic knowledge and skills in Microsoft Office Suite, specifically Excel
Ability to communicate effectively
Excellent computer, organizational and planning skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Strong attention to detail
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities
Ability to create and maintain accurate and precise records and reports
High level of attention to detail
Team player
Multitasking capabilities
Willing to commute between centers
Willing to work extended hours when required

Nice To Haves

Strong knowledge of medical terminology and anatomy is preferred

Responsibilities

Process impairment rating referrals from Central Referrals
Contact Payor/Adjuster to confirm compensable part of injury and obtains approval for exam
Coordinates with patient to schedule exam
Coordinates medical record collection as necessary from outside providers and/or insurance adjusters
Chart preparation for examining physician per respective physician’s requirements
Greets patients, communicates wait times, and directs them accordingly
Checks patients in appropriate patient management system in accordance with company protocols
Explains all required forms to patients and ensures proper completion of all paperwork
Checks out patients in appropriate patient management system according to procedure and distributes records according
Triage patients
Enter charges and exam results into IT system
Finalizes charges and closes ticket in IT system
Enter exams in respective physician’s log of all exams for future reference
Generates final reports out of IT system for physician review
Proofread reports and coordinates corrections as necessary before distribution
Distributes final reports to appropriate parties in a timely fashion
Follows HIPAA guidelines and safety rules
Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly
Files paperwork, medical records, and correspondence according to defined company procedure
Arranges outside referrals as needed
Archive patient charts
Other duties as assigned by doctors and/or management