Bilingual Patient Care Specialist

RS Medical•Buffalo, NY

7h•$21 - $22•Onsite

About The Position

We are seeking a compassionate and detail-oriented Bilingual Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.

Requirements

Work in-office at our Buffalo, NY location
Must be bilingual in English and Spanish to perform essential job functions
6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles
Proficiency in MS Word, Excel, Outlook, and office equipment
Experience using automated information systems to analyze patient accounts
Works under moderate supervision
Ability to communicate clearly and effectively, both verbally and in writing
Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully
Basic math and proficient reading comprehension skills
Ability to work collaboratively in a team environment
Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality
Self-motivated, dependable, and flexible
Strong organizational skills and attention to detail
Proficient problem-solving abilities and desire to learn and grow
Familiarity with departmental systems and workflows

Nice To Haves

Experience in clinic, hospital, or medical office settings is preferred
Familiarity with CRM systems (e.g., Salesforce) is preferred
VA, Workers’ Compensation, or Personal Injury Protection experience is a plus
Experience working with patients is a plus
Additional language abilities are appreciated but not essential for this role. Only Spanish and English is essential for this role.

Responsibilities

Provide support in Spanish when needed
Promote compliance with healthcare regulations, HIPPA, and internal policies.
Provide patient instruction both in person at the office and over the phone.
Intake and assess product complaints with thorough documentation.
Collaborate with sales personnel regarding patient accounts and communications at the office.
Deliver prompt, empathetic, and professional service to all customers.
Collect payment information and update customer contact details (address, email, phone).
Monitor call volumes using internal systems to ensure adequate phone coverage.