Bilingual Patient Experience Specialist

Rock Dental Brands • Little Rock, AR

3d • Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Rock Dental Brands, we believe every smile starts with a great experience. As a Patient Experience Specialist, you are more than a representative—you are the vital bridge between our practices and our patients. You’ll be the friendly voice that guides our patients toward better health, resolving challenges with empathy and ensuring every person feels heard and cared for. Our Mission: To support our clinics by maximizing patient access to care while delivering an exceptional, stress-free experience from the very first call.

Requirements

• You have a professional, outgoing, and genuinely friendly demeanor.
• You are fluent in Spanish and English, allowing you to provide essential support to our diverse patient base.
• You can navigate computer systems and manage patient needs simultaneously without losing your cool.
• You possess excellent verbal and written communication skills.
• A High School Diploma (or equivalent) and a desire to grow within a fast-paced healthcare environment.

Responsibilities

• Handle incoming calls with a professional, warm, and courteous touch—managing everything from new patient consultations to urgent emergency triaging.
• Proactively manage appointment calendars to ensure our providers can help as many patients as possible.
• Act as a liaison to resolve patient inquiries efficiently, ensuring any emerging issues are handled with care.
• Maintain a high standard of call quality and volume while managing non-technical administrative tasks and routine claims.
• Engage in daily huddles and team meetings to share insights and improve how we serve our community.
• Conduct professional outbound calls to assist clinics with follow-ups and scheduling needs.

Benefits

• Competitive pay
• career growth opportunities
• talented and a motivated team who care about each other, our mission, and our patients.
• flexible health and insurance options
• Employee Assistance Program
• complimentary orthodontic treatments that help you and your family stay on track.
• Paid time off
• holiday pay
• plan for the future with an industry-leading 401K retirement plan with matching company contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED