Bilingual Patient Care Representative (Front Desk)
About The Position
This position is responsible for delivering outstanding customer service while performing a variety of patient relations, clerical and business office functions that are necessary for the daily operation, with a primary focus on our adult dental patients. The role requires someone who wants to make an impact, loves Christ, and enjoys helping others, serving through their work. The ideal candidate will be bilingual and able to translate phone calls, in-person conversations, and medical visit information between patients and essential staff. This role also involves managing patient appointments, fees, and inquiries while maintaining confidentiality and adhering to Bethesda’s Core Values.
Requirements
- High School Diploma or equivalent
- Bilingual is a must
- Ability to work Saturdays (up to 1 time per month)
Responsibilities
- Provide excellent customer service
- Check patients in and out efficiently
- Collect patient fees, bill accordingly and balance cash drawer daily
- Schedule, reschedule and cancel patient appointments
- Call patients to remind them of upcoming appointments
- Answer and return phone calls in a timely and courteous manner
- Translate phone calls, in-person conversations and medical visit information between patients and other essential staff
- Ensure patient inquiries are handled in a professional and expeditious manner
- Abide by discretion and PHI guidelines by maintaining confidentiality of all doctor and patient information
- Maintain effective communication with other individuals, departments and third parties as necessary
- Assist patients with filling out forms and answering any questions
- Ability to work under pressure, handling multiple tasks
- Understands, supports and demonstrates Bethesda’s Core Values
- Verify patient demographic information
- Create patient portal accounts and assist with resetting passwords
- Be fully knowledgeable in the patient admissions process and answer patient questions
- Check messages and orders several times daily
- Successfully navigate an Electronic Medical Records system
- Other duties as they are assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
