Bilingual Patient Appointment Coordinator

Athena Medical Management LLC • Cumming, GA

4d • Onsite

About The Position

Be the calm, bilingual voice that guides patients to life-saving breast imaging — M-F, daytime only. Women's Imaging Specialists is hiring a full-time Bilingual Patient Appointment Coordinator for our Cumming, GA, Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density. If you’re fluent in English + Spanish, love helping people, and want M-F balance with purpose — join the team where “our passion runs pink.”

Requirements

• Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus)
• Exceptional customer service, positive attitude, and genuine love of people
• Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols
• Proven attendance/punctuality + ability to work independently in a fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR
• Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center

Nice To Haves

• Radiology/medical terminology
• Prior scheduling software
• HIPAA knowledge

Responsibilities

• Handle high-volume inbound calls - Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams
• Own accurate data entry - Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart
• Coordinate across 18+ sites - Understand custom scheduling requirements for each location and match patients to the right center
• Support Spanish-speaking patients - Check Spanish voicemail, return calls, and translate for Billing when needed
• Maintain patient flow - Call Worklist/Reschedule/No-Show patients during downtime to keep sites full and reduce delays in care
• Train new team members - Have new schedulers shadow you for 1-2 days, then switch roles as they learn

Benefits

• Medical
• Dental
• Vision
• PTO
• 401k match up to 4% after 6 months

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree