Bilingual Patient Appointment Coordinator
Women's Imaging Specialists•Cumming, GA
•$20 - $21•Onsite
About The Position
Be the calm, bilingual voice that guides patients to life-saving breast imaging — M-F, daytime only. Women's Imaging Specialists is hiring a full-time Bilingual Patient Appointment Coordinator for our Cumming, GA , Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density. If you’re fluent in English + Spanish, love helping people, and want M-F balance with purpose — join the team where “our passion runs pink.”
Requirements
- Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus)
- Exceptional customer service, positive attitude, and genuine love of people
- Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols
- Proven attendance/punctuality + ability to work independently in a fast-paced environment
- Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR
- Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center
Nice To Haves
- Radiology/medical terminology
- Prior scheduling software
- HIPAA knowledge
Responsibilities
- Handle high-volume inbound calls - Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams
- Own accurate data entry - Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart
- Coordinate across 18+ sites - Understand custom scheduling requirements for each location and match patients to the right center
- Support Spanish-speaking patients - Check Spanish voicemail, return calls, and translate for Billing when needed
- Maintain patient flow - Call Worklist/Reschedule/No-Show patients during downtime to keep sites full and reduce delays in care
- Train new team members - Have new schedulers shadow you for 1-2 days, then switch roles as they learn
Benefits
- Medical
- dental
- vision
- PTO
- 401k match up to 4% after 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
