Bilingual Patient Advocate

Sacramento Life Center • Sacramento, CA

5d • Onsite

About The Position

As a member of the SLC team, the Patient Advocate will handle a variety of tasks including administrative as well as clinical. The Patient Advocate is the main point of contact for any patient. A major part of the day is spent interacting with either in person, on the phone or via email with patients.

Requirements

• Full Agreement with the SLC Mission Statement, policies and rules.
• Phone management/etiquette skills
• Ability to multi-task
• Self-directed and able to work autonomously
• Personable, ability to welcome patients
• Computer proficiency (EMR/EHRPreferred)

Nice To Haves

• Certified Medical Assistant
• Bilingual
• Experience
• Minimum of 2-4 years of previous experience in a clinical setting

Responsibilities

• Answers phones and welcomes patients.
• Reviews completed intake forms to prepare for patient advocacy session.
• Assist clients with Medi-Cal Presumptive Eligibility.
• Administers patients’ pregnancy tests according to Medical Policies & Procedures.
• Provides individual and/or couple patient advocacy.
• Develops and notates plans and goals for ongoing patient advocacy sessions.
• Collaborates with male Patient Advocate as appropriate.
• Evaluates material needs of patients and assures referrals to appropriate community agencies and organizations.
• Distributes appropriate items.
• Updates Patient Records in EMR in a timely manner.
• Updates assigned section of the resource manual monthly.
• Makes follow up phones calls to patients
• Makes or changes follow up appointments and divert patient's medical questions to appropriate medical personnel
• Attends required monthly Staff and Patient Advocate Meetings
• Completes all required paperwork for employees, signs confidentiality agreement, TB screening, CPR training, Mandatory Sexual Harassment Training, e-training on OSHA, HIPAA, BBP, TB, and Fire Safety.
• Responsible for continued organization and cleanliness of the Baby Closet.
• Attends training sessions, “field” trips to community agencies and other meetings as required.
• Assists at all major events
• Performs other duties as assigned

Benefits

• Paid Holidays
• 401(k)
• Paid time off
• Flexible PTO
• 401K Retirement Plan
• Fun at work, a team you will love, and a cause you can stand behind!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed