Bilingual Patient Advocate, Educator

Humedco Corp•Cherry Hill, NJ

17h

About The Position

Cherry Hill Women’s Center (CHWC), a state-licensed ambulatory surgical center, seeks a full-time Bilingual Patient Advocate, Educator / Center Assistant. CHWC has provided abortion and reproductive healthcare for over 45 years. The team advocates for and cares for patients seeking legal, safe, and compassionate abortion care, and also assists with adoption services and prenatal care. The role provides fact-based education, supportive counseling, and community resources in a patient-centered manner, including discussion of parenting and adoption plans. Bilingual advocates interpret for patients and their loved ones throughout the abortion care experience. The position also cross-trains in front desk reception and financial intake, including patient check-in, payment and insurance support, funding coordination, deposit reconciliation, and tracking paperwork. The schedule is Tuesday through Saturday, with no nights or holidays.

Requirements

Speak more than one language to interpret for non-English-speaking patients and their loved ones.
Effective communication skills.
Strong computer skills.
Ability to multitask.
Strong attention to detail.
Excellent time management skills.
General knowledge of reproductive systems.
Strong work ethic and ability to work with a diverse patient population and juggle multiple tasks.

Nice To Haves

Electronic Health Record experience.

Responsibilities

Respond to patient needs by offering fact-based education, supportive counseling, and community resources in a patient-centered manner, including discussion of parenting and adoption plans.
Advocate for patients, their partners, and families, and provide referrals when necessary.
Interpret for non-English-speaking patients and their loved ones throughout the abortion care experience.
Cross-train in front desk reception and financial intake, including performing patient check-in.
Meet with patients to collect payments, address insurance and payment issues, and work with outside organizations to secure patient funding.
Reconcile deposits and complete required tracking paperwork.
Participate in training interns.