Bilingual Outside Loan Originator

CrossCountry Mortgage • Staten Island, NY

7d

About The Position

The Bilingual Outside Loan Originator is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008 and for originating and processing real estate mortgage loans in accordance with CrossCountry Mortgage’s processes and product guidelines. The role requires fluency in Chinese and English to communicate effectively with internal and external customers who may speak either language. Mortgage coaching is available.

CrossCountry Mortgage describes itself as a distributed retail mortgage lender with more than 9,000 employees and over 700 branches, serving all 50 states, Washington, D.C., and Puerto Rico. The company highlights its entrepreneurial culture, employee support, and eligible employees’ competitive compensation and benefits package. It is committed to equal employment opportunity and fostering diversity and inclusion.

Requirements

• Fluency in Chinese and English to communicate effectively with internal and external customers.
• NMLS license required under the S.A.F.E. Act of 2008.
• Experience with and/or knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems.
• Experience proactively soliciting new business.
• Knowledge of mortgage products and programs.
• Excellent analytical skills to evaluate credit requests and determine marketplace trends.
• Advanced communication and collaboration skills.
• Proficiency in standardized software applications, including Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Encompass experience.

Responsibilities

• Source mortgage leads.
• Build business relationships with real estate agents and other lead sources.
• Analyze potential loan markets and develop referral networks to locate loan prospects.
• Market company products to individuals and firms and promote services that may meet customers’ needs.
• Meet with applicants to obtain loan application information and answer questions about the process.
• Analyze applicants’ financial status, credit, and property evaluations to determine the feasibility of granting loans.
• Explain available loan types, credit options, and service terms to customers.
• Generate complete loan applications with supporting documentation.
• Inform applicants of additional requirements to improve loan applications and documentation.
• Answer customer questions and respond to requests.
• Handle customer complaints and take appropriate action to resolve them.
• Own communication with real estate agents or referral sources.
• Confer with processing and underwriting to help resolve mortgage application problems.
• Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Participate in mortgage sales activities, including attending closings and open houses, conducting company seminars or trainings, and other lead-generating activities.

Benefits

• Eligible employees may receive a competitive compensation plan and benefits package, including medical, dental, and vision coverage and a 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed