Bilingual Operations Officer - Centralized Flex Team

RBC • Vancouver, BC

1d • Onsite

About The Position

As a member of the Flex team, you will be part of a dynamic team that will be trained to support numerous teams throughout Personal Banking Client Operations. In this role, you will use your deep knowledge and experience of diverse RBC products, processes and services to effectively analyze non-standard and/or specialized transactions. Please note that this role is available Nationally to employees within commutable distance of a Centre will be required to work in Office as per PBO guidelines.

Requirements

• Adaptable with high business agility and willing to pivot and learn new things
• Superior knowledge of Personal products and procedures
• Proven Information Gathering and Investigation experience
• Problem solving, processing knowledge, attention to detail with a developed sense of urgency
• Excellent organizational skills and very analytical with the ability to think outside the box
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice To Haves

• Good working knowledge of RBC systems (ex: Casper, Linx, Service Platform, CART, Application Launchpad , Iris, On-Demand, Originate etc.)

Responsibilities

• Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
• Continuous pro-active and agile approach to adapt to change, to process work volumes as measured through established Client Service Commitments
• Exercise due diligence by following operational risk policies, procedures, standards and guidelines
• Takes ownership and accountability of client investigations or escalations at first point of contact and works to resolve at source, refers to manager where applicable in accordance with established client escalation protocol

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact which includes exposure to key decision makers throughout the organization
• Work with a dynamic, collaborative, progressive, and high-performing team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed