Bilingual (Spanish) Operations Manager - Fairdale, KY

Fanatics Commerce•Louisville, KY

5d•Onsite

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Bilingual Operations Manager will play a critical role in leading screenprint manufacturing operations and driving high-performance teams across facility departments.

Requirements

Bilingual proficiency (English and Spanish) required, with demonstrated ability to communicate effectively with diverse teams in both languages.
Proven experience leading manufacturing or distribution operations, including direct management of large frontline workforces (100+ employees preferred).
Track record of developing and holding accountable a team of supervisors in a fast-paced, high-volume production environment.
Demonstrated ability to drive performance through mentorship, constructive feedback, and active floor presence — not just from behind a desk.
Experience partnering cross-functionally with departments such as planning, quality assurance, human resources, and supply chain to deliver operational results.
Ability to use data and operational metrics to identify trends, address gaps, and make informed decisions that improve facility performance.

Nice To Haves

Strong understanding of screenprint or apparel manufacturing processes, quality standards, and production planning is highly preferred.

Responsibilities

Lead a screenprint manufacturing facility, directly overseeing supervisors and 100+ athletes across departments while partnering cross-functionally to drive operational excellence.
Serve as an advocate for both athletes and fans, leveraging bilingual communication to foster an inclusive, high-performing culture through active mentorship and constructive feedback.
Deliver business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
Partner with cross-functional teams — including planning, quality, and fulfillment — to align manufacturing operations with broader facility and business goals.
Serve as a bilingual bridge between leadership and frontline athletes, ensuring clear, consistent communication flows across all levels of the organization.
Provide direct leadership and development to supervisors, holding them accountable to performance standards while coaching them to grow as leaders.
Lead, mentor, and engage 100+ athletes across facility departments, fostering a culture of accountability, belonging, and continuous improvement.
Champion the fan experience by ensuring screenprint manufacturing operations consistently deliver high-quality, on-time product that meets the expectations of fans worldwide.
Serve as an advocate for fans throughout the production process, making decisions that prioritize product integrity and brand standards.
Identify and act on opportunities to improve throughput and quality, directly supporting the ability to fulfill fan demand at scale.
Build a team culture that connects frontline athletes to the fan impact of their work, driving pride and purpose across the facility.
Identify operational inefficiencies within the screenprint facility and champion data-driven solutions that improve throughput, quality, and cost.
Encourage a culture of continuous improvement by empowering supervisors and athletes to surface ideas and experiment with better ways of working.
Apply emerging tools, technologies, and automation opportunities to modernize facility operations and reduce manual dependency.
Approach complex manufacturing and people challenges with creative problem-solving, adapting quickly when conditions change.
Own facility KPIs end-to-end — including productivity, quality, safety, and attendance — and drive accountability at every level of the operation.
Report directly to the Senior Operations Manager or General Manager, providing clear and transparent updates on performance, risks, and opportunities.
Execute operational plans with urgency and precision, ensuring department commitments are met even in high-volume or high-pressure environments.
Model a relentless standard of excellence, holding yourself and your teams to the highest expectations while maintaining a respectful, people-first environment.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.