Bilingual Operations Coordinator

Merry Maids•Warwick, RI

7d•Onsite

About The Position

Merry Maids of Warwick, RI is seeking a full-time Bilingual Operations Coordinator who will work side-by-side with the Director as their trusted right hand. This role requires bilingual skills (Spanish/English) and sound judgment to keep a fast-paced, people-first business running smoothly. The team is close-knit and bilingual. The associate will manage customer accounts, support employees, and assist the Director with day-to-day operations, including hiring and onboarding new staff. Fluency in reading, writing, and speaking both English and Spanish, with the ability to translate confidently, is essential. This is a hands-on, detail-driven role in a fast-paced, culturally diverse office. Ideal candidates have a background in office administration, coordination, or account/customer management and are looking for a role with real responsibility.

Requirements

2–4 years of general business or office experience
Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing
Strong organizational skills and the ability to multitask in a busy environment
Solid computer and data-entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)
Ability to read and interpret general business procedures
Comfortable performing basic math (addition, division, multiplication)
Strong interpersonal skills, sound judgment, and good decision-making
Ability to listen effectively and communicate clearly with customers and employees by phone
A positive, motivating presence that contributes to a strong team culture
Ability to pass a criminal background check and drug screening
Ability to pass a motor vehicle records check

Nice To Haves

Assistant to an owner, director, or senior leader
Office manager or operations coordinator at a small or mid-size business
Customer service, account management, or client services experience
Any bilingual (Spanish/English) office role requiring translation

Responsibilities

Maintain detailed records of customer interactions, transactions, and comments
Manage customer accounts and follow up to ensure satisfaction
Promptly handle and resolve customer issues
Answer a high volume of calls professionally and efficiently
Complete daily close-outs of customer production reports
Serve as a right-hand resource to the Director, supporting day-to-day office and operational needs
Assist the Director with interviewing, hiring, and orientation of new staff
Assist with and participate in the daily Employee Morning Routine and monthly staff meetings
Use office software, databases, and tools accurately and efficiently
Provide general administrative and data-entry support across the office