Bilingual On-site Manager

Surge Staffing•Lakeland, FL

5d•$53,000 - $56,000•Onsite

About The Position

The Bilingual Workforce Manager (English and Spanish) is responsible for meeting a major Surge client's temporary staffing and/or training needs. The role provides high-quality service to the client and temporary employees by matching workers' skills to customer needs, developing and retaining business through outstanding service, and completing administrative work that supports quality service and performance. The manager may supervise Workforce Staffing Specialists and Workforce Supervisors. The manager obtains assignment details, fills orders with quality placements, maintains the client relationship, and develops business opportunities by presenting Surge services and making sales calls. The role also oversees recruiting, training, orientation, recognition, and retention programs; supports temporary employees through scheduling, check-in, coaching, and performance monitoring; and manages account profitability, invoicing, collections coordination, records, and reports. The position requires the ability to read, write, and speak both English and Spanish. Work hours are 6 a.m. to 3 p.m. The employer is Surge, an equal opportunity employer.

Requirements

Must be able to read, write, and speak both English and Spanish.
High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of customer service industry experience.
Ability to access areas where needed people, information, or equipment are located.
Ability to understand and accurately apply basic math skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate information as needed.
Ability to travel to customer sites and other company offices as needed.
Ability to communicate effectively and tactfully with others.
Ability to work independently and with team members.
Ability to shift between multiple tasks.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to arrange items in a specified order, such as alphabetically or numerically.
Ability to produce results autonomously within company guidelines and adapt to changing priorities.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients and employees.
Ability to advise, counsel, guide, and influence customers and employees.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Previous business development experience, including developing sales strategies, cold calling, sales presentations, closing techniques, and service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a sense of urgency in sales- and service-related activity.
Strong communication, presentation, follow-up, negotiation, and closing skills.
Strong listening skills.
Ability to develop teams and work effectively in team environments.
Strong leadership, initiative, and creativity, including the ability to identify and communicate successful techniques and approaches.
Ability to develop employees' professional skills.

Nice To Haves

Bachelor's degree or equivalent business experience.
Successful prior experience as a Branch Supervisor or Manager.

Responsibilities

Obtain detailed assignment information from the customer and use it to fill orders with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs.
Implement a customer-specific orientation program for temporary employees.
Supervise customer development activities and maintain strong client relationships.
Make skill-sourcing sales calls to acquire new business within the customer.
Present e-solutions, HR services, payroll, assessments, training, and other offerings to the client.
Conduct regular client meetings to maintain strong communication.
Monitor and address personnel issues and concerns.
Implement collection policies and coordinate with Credit and Collections to resolve issues.
Reconcile invoices for accuracy and final approval and payment processing.
Monitor and maintain client account profitability.
Complete and maintain reports documenting sales and service activity.
Schedule, check in, and provide pre-assignment orientation to temporary employees.
Monitor temporary employee attendance and performance, and coach and counsel as needed.
Coach and counsel temporary employees to support quality, productivity, job satisfaction, and performance goals.
Implement company award programs to recognize temporary employees' performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary.
Perform Workforce Supervisor or Workforce Staffing Specialist duties as needed.
Produce requested management reports.
Follow company policies and procedures for staffing and customer activity.
Perform other duties needed for successful company operations.
Process or assist with unemployment claims as directed by Unemployment Department staff.
Process or assist with Workers' Compensation claims as directed by Workers' Compensation Department staff.
Develop and coordinate the use of other staffing vendors as part of a subcontractor management program, as necessary.
Reconcile vendor invoices and prepare them for approval and payment, as necessary.