Bilingual On-Duty Client Crisis Responder

San Diego LGBT Community Center • San Diego, CA

7d • Onsite

About The Position

The Center, a community non-profit established in 1972, serves the San Diego LGBTQ community with targeted programs and services. Its mission is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities. The Center aims to be a welcoming, valued, and supportive environment, acting as a beacon for the regional LGBTQ community. It is sex-positive and offers advocacy, critical health, and social support services, guided by values of equity, social justice, and client-centered, trauma-informed care. With over 75 staff across five facilities, The Center is committed to being vibrant, bold, innovative, safe, and modern.

Requirements

• At least one year of experience in case management and client systems navigation.
• Knowledge of the housing first model, harm reduction principles, motivational interviewing, and trauma-informed care.
• Comfortable working in PC/Windows-based environments.
• Proficiency with Microsoft Office, particularly Word, Outlook, and Excel.
• Ability to work well in multicultural teams and with diverse constituencies.
• Self-motivated and highly organized with the ability to effectively work under pressure, use independent judgment, and produce a quality work product.
• Fluency in English & Spanish is required.

Nice To Haves

• Minimum of two years of experience working with adults with serious mental illness and/or co-occurring substance abuse disorder experiencing complex life challenges (trauma, homelessness, criminal justice system involvement, poverty, isolation, unmet physical health needs, etc.).
• Experience with clients living with HIV/AIDS and LGBTQ clients is strongly preferred.
• At least one year working with clients in crisis and providing de-escalation techniques is preferred.
• Experience working with the AIDS Drug Assistance Program (ADAP) and Covered California enrollment experience is strongly preferred.
• Experience with CIE and HMIS systems preferred.

Responsibilities

• Provide systems navigation and short-term case management to households, assisting with crises, housing stabilization (intake, assessment, goal planning, regular contact), mental health support, SUD treatment, benefits, and food distribution.
• Responsible for on-demand client telephone and walk-in interventions.
• Staff The Center's monthly food distribution event and weekly Project Compassion event as needed.
• Maintain regular contact with landlords, negotiate payment arrangements, and mediate landlord-tenant issues.
• Complete timely program documentation and reporting, ensuring programs meet contractual goals and grant deliverables.
• Assist in unloading program resources and organizing the resource pantry (food and hygiene items), and communicate with the Crisis Services Manager when supplies are low.
• Contribute monthly client narrative stories and input for contract monthly progress reports.
• Coordinate with the Director of Community Programs to ensure compliance with funding expectations.
• Establish and maintain active working relationships with center program staff, community partners, and other LGBT-affirming providers.
• Connect households to mainstream resources that will continue after discharge from services.
• Complete timely and accurate case notes, data collection, and other documentation for assigned clients.
• Enter data into regional HMIS as required.
• Utilize CIE as a case management tool.
• Triaging clients' needs, crisis intervention/de-escalation, shelter referrals, Ryan White medical and non-medical case management, prevention & diversion housing navigation, connection to care and resources for people experiencing homelessness and food insecurity, and provision of information and referrals.
• Completing ADAP, EARP, Covered California enrollments, and VI-SPDAT assessments for San Diego's regional coordinated entry system for clients experiencing homelessness.
• Support individuals, couples, and families at-risk of, or experiencing homelessness, food insecurity, fleeing domestic violence, victims of hate incidents, financial instability through short-term case management, and connections to resources.
• Assess each household's strengths and needs, assist in developing service goals, and work with the household to meet set goals.
• Monitor and document contract grant deliverables, resources (bus passes, gift cards, etc.), and ensure goals are fulfilled while the program stays within the allocated budget.

Benefits

• Competitive Pay Scales
• 401(k) Retirement Plan (with company match)
• Full Medical, Dental, Vision, and Chiropractic Health Coverage
• Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
• Full-time and Part-Time Schedules
• Generous Vacation and Holiday Benefits
• Professional Training & Development Experiences
• Opportunities for Promotion & Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed