Bilingual Office Representative

Hieu Tran - COUNTRY Financial • Lombard, IL

2d • $40,000 - $45,000 • Onsite

About The Position

Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Bilingual Office Representative (Vietnamese and English) to join our team. This is a great opportunity for someone who enjoys customer interaction, wants to develop professional skills, and is interested in building a long-term career in a supportive insurance office. No insurance experience or license is required. We'll provide the training and support you need to learn the insurance business and become successful in the role. This isn't just a job answering phones. It's an opportunity to become an important part of a local insurance agency, develop valuable professional skills, and build relationships with customers in the community.

Requirements

• Fluent in Vietnamese and English – required.
• Friendly, professional, and comfortable interacting with customers.
• Excellent communication and active listening skills.
• Dependable, organized, and detail-oriented.
• Comfortable answering phones and working with the public.
• Willing to learn new computer systems and technology.
• Positive attitude and strong work ethic.
• Able to work independently while contributing to a team.

Nice To Haves

• Previous customer service, office, retail, hospitality, or administrative experience is a plus, but not required.

Responsibilities

• Answer phones and assist customers with questions and requests.
• Greet customers and provide a friendly, professional experience.
• Communicate with customers in both Vietnamese and English.
• Schedule appointments and assist with follow-up communications.
• Direct customer questions and requests to the appropriate team member.
• Assist with routine administrative and insurance office tasks.
• Organize and maintain customer records and documents.
• Support the agency team with daily office operations.
• Learn about insurance products, policies, and agency procedures.
• Help ensure customers receive timely and professional service.

Benefits

• Positive Office Culture
• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed