Office Assistant - Bilingual

Housing Authority of the City of Santa Barbara•Santa Barbara, CA

10d•$27 - $33•Onsite

About The Position

Under general supervision, the Office Assistant serves as the first point of contact for the agency, delivering exceptional customer service while providing administrative support to the Housing Management Department and Section 8 Program. This role is responsible for managing a busy multi-line phone system, greeting and assisting visitors, responding to inquiries, and performing a variety of clerical and administrative functions in a fast-paced office environment. The ideal candidate is organized, professional, and compassionate, with strong communication and clerical skills, sound judgment, and a genuine commitment to serving the public.

Requirements

A minimum of one year clerical experience including reception and working with the public
Knowledge of basic office practices and procedures including standard office filing systems, record keeping practices, and telephone etiquette
Knowledge of modern office equipment and computers (MS Word, Excel and Outlook)
Ability to type with acceptable speed and accuracy for successful job performance
Good written and verbal communication skills and principles of business correspondence
Ability to perform clerical work of average difficulty according to established procedures
Ability to successfully multi-task in a fast-paced work environment and work under pressure and sometimes stressful circumstances
Bilingual with Spanish (required)

Responsibilities

Answer phones and greet visitors in a professional, tactful, and efficient manner to present positive image of the Housing Authority.
Schedule appointments, respond to inquiries and provide general information to the public regarding Housing Authority policies, procedures, and programs.
Prepare a variety of routine documents including general correspondence, e-mails, reports, meeting minutes and agendas.
Process invoices, work orders, purchase orders, requisitions, and other administrative records, ensuring accuracy and completeness.
Perform routine office duties and administrative support including data-entry, copying, scanning, mail processing and records management.
Maintain organized, accurate files and operate office equipment.
Deliver professional, courteous customer service, including using effective de-escalation techniques when interacting with upset individuals.