Bilingual Office Manager

Excelsia Injury Care•Saratoga Springs, UT

2d•Onsite

About The Position

Excelsia Injury Care, founded in 1993, is dedicated to restoring quality of life for individuals injured in motor vehicle or work-related accidents through patient-centric care. With over 100 care centers across multiple regions, the company aims to be a leading provider of injury care nationwide. Excelsia offers a comprehensive continuum of outpatient care, including medical, orthopedic, neurological, rehabilitation, diagnostic, and surgical services. They emphasize personalized support, detailed documentation, and outcome-oriented care coordination to ease the recovery process. The company operates under values of respect and trustworthiness, adhering to high legal, regulatory, and ethical standards. Excelsia integrates environmental, social, and governance (ESG) considerations into its business practices, striving for positive impacts on healthcare companies, employees, and communities.

Requirements

High school diploma or GED equivalent
Knowledge of computers and medical office procedures

Nice To Haves

2 years medical office experience preferred
Excellent verbal and written communication skills
1-2 years supervisory experience
Problem solving and organizational skills
Types 40+ WPM
Knowledge of insurance, workers’ compensation, and personal injury
Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
Ability to effectively interact with doctors, attorneys, patients, and co-workers
Willing to travel to another office for coverage as needed

Responsibilities

Oversee daily operations of medical office
Maintain on-site presence during business hours
Hire, train and supervise all location support staff (excluding doctors)
Post patient charges and payments
Verify patient information including insurance status
Maintain schedules for doctors, patients, and staff
Inventory and order medical and office supplies
Tabulate payroll and track PTO time
Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.
Maintain appropriate office records including OSHA, employee files, maintenance, etc.
Ensure proper staffing of office, performing any and all duties as needed
Interface with other departments including billing, MIS, marketing, human resources, and offices
Perform other duties and assignments as directed and/or as necessary
Maintain office in neat, clean orderly fashion
Dispense medications and maintain proper documentation
Maintain monthly goals
Hold weekly staff meetings and maintain proper documentation
Complete weekly stats on prepared spreadsheets
Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
If considered a coverage/floating Office Manager, travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
Other duties as assigned