Bilingual 2nd Shift Night Manager - Part-Time

City Wide Facility Solutions•Nashville, TN

6d•$28•Onsite

About The Position

City Wide Facility Solutions is seeking an energetic, dependable Bilingual (English/Spanish) 2nd Shift Night Manager to join their growing Nashville team. This role is ideal for someone who enjoys working with people, solving problems, and being out in the field. The company is a nationally recognized organization serving over 115 markets, with a mission to create a positive ripple effect in the lives of the people and communities they serve. They value integrity, strong relationships, accountability, and pride in getting the job done right.

Requirements

Bilingual English/Spanish communication skills strongly preferred.
Ability to consistently work the Friday, Saturday & Sunday schedule from 5:30 PM – 2:30 AM.
High school diploma or equivalent.
Strong communication and interpersonal skills with the ability to build positive working relationships with people from a variety of backgrounds.
Organized, dependable, and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
A proactive problem-solver who can work independently, exercise good judgment, and take ownership when challenges arise.
Reliable transportation and the ability to travel to client locations throughout the Nashville area during your shift.

Nice To Haves

Relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry is a plus.
Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services is a plus, but not required.

Responsibilities

Build and maintain strong working relationships with Independent Contractors (ICs), in-house teams, and clients, using English and Spanish communication skills to ensure expectations are clear and everyone is set up for success.
Communicate client priorities, answer questions, and work collaboratively with contractors to quickly resolve service issues.
Conduct regular facility inspections and review scopes of work to ensure services consistently meet City Wide's quality standards.
Serve as a hands-on resource in the field, providing coaching, direction, and support when performance improvements are needed.
Communicate daily with the Facility Solutions Manager regarding client needs, service concerns, and issues requiring immediate attention, including providing a nightly recap by email or phone.
Manage customer requests and complaints professionally and work toward timely, effective solutions.
Help oversee the successful launch of new client accounts and ensure contractors understand service expectations from day one.
Make recommendations regarding contractor work assignments and, when necessary, termination of assignments.
Ensure compliance with client policies and procedures, including the proper use of approved cleaning products, tools, and equipment.
Take ownership of unexpected challenges and help wherever needed to ensure clients receive exceptional service.
Perform other duties as needed to support clients, contractors, and the City Wide team.