Bilingual Navigator

Chicago Children's Advocacy Center•Chicago, IL

11d

About The Position

The Bilingual Navigator’s role is to facilitate the Chicago Advocacy Network for Hope (CAN Hope) program goals by supporting survivors of domestic and sexual violence as they access CAN Hope services in English and/or Spanish. This includes, but is not limited to, supporting survivors who have experienced domestic or sexual violence through the CAN Hope intake procedures, facilitating warm referrals to co-located and non-co-located CAN Hope partners, facilitating referrals to other community resources, engaging in on-going learning about the experiences of survivors of domestic and sexual violence, and acting as a community steward of CAN Hope. This position will also operate as a Greeter when assigned to maintain staffing levels and continuity of services. DEI&AB Culture Commitment: The Bilingual Navigator is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives.

Requirements

Minimum education requirement of a bachelor’s degree in social work, counseling, human services, or other related field
Strong team building, problem solving, organizational, and oral communication skills are necessary.
Demonstrated knowledge of multiple cultures and the cultural impact on the delivery of services a must.

Nice To Haves

preferred 1 year experience in social services or related field.
Training or experience in working with survivors of domestic and/or sexual violence, trauma survivors, people with disabilities, and people with mental health disorders preferred.
Knowledge of the Cook County courts, Chicago area social service system, and victim’s rights preferred.
Completion of 40-Hour Illinois Domestic Violence Training (or a transferable state) preferred, or to be obtained within 3 months of hire date.

Responsibilities

Communicate with visitors by phone or email to schedule appointments at the center or be available to accept visitors on a drop-in basis;
Coordinate with fellow team members (Security, Greeters, Navigators) to welcome visitors to the center utilizing skills such as relationship-building, crisis intervention, and cultural humility;
Conduct the centralized intake process, using a survivor-centered approach, by guiding the survivor through:
Crisis intervention as needed;
Informed consent procedures;
Education about center services and procedures;
Intake forms;
Safety planning;
Service planning;
CAN Hope partner referral option and forms;
Accessing available survivor resources such as hygiene supplies, clothing, household items, etc.;
Facilitating warm handoffs to survivor’s chosen CAN Hope partners through face-to-face referral, telehealth referral, phone referral, or email referral; and
Checking in with the survivor at the end of their intake process to ensure all requests have been addressed.
Initiate and follow-through with advocacy services for assigned survivors of domestic and sexual violence by conducting outreach through safe contact methods.
Practice cultural humility and anti-racism by regarding survivors of domestic and sexual violence as leaders and the experts of their experiences using skills such as active listening, non-judgmental approaches, radical acceptance, and supporting survivor choice.
Utilize trauma-informed care approaches by regarding each survivor of domestic and sexual violence as a whole person with intersecting identities, relationships, needs, and desires living within an environment of systems that are built on oppression of historically and currently marginalized populations.
Operate as Greeter when needed or assigned to fulfill center staffing roles and ensure continuation of services.
Complete timely required documentation for every survivor interaction through hard case files and/or database.
Maintain center physical cleanliness and organization as assigned.
Attend and participate in regularly scheduled meetings with supervisor.
Attend and participate in regularly scheduled team meetings, partner meetings, and agency meetings.
Attend and participate in staff development trainings.
Actively participate in on-going CAN Hope program development.
Travel to ChicagoCAC headquarters as needed for scheduled meetings or other responsibilities.
Provide interpretation or translation of documents from Spanish to English and English to Spanish as assigned.
Support survivor leadership activities as assigned.
Other duties as assigned.
Practice continuing education by consistently learning about available resources, theoretical frameworks, current practices, relevant research studies, and specialized training about survivors of domestic and sexual violence.
Attend webinars, trainings, workshops, and conferences to advance knowledge about survivor-centered services.
Share learnings with the CAN Hope team and partners on an ongoing basis.
Perform in local networking opportunities.
Attend community outings, resource fairs, collaborations, etc. as a steward of the CAN Hope Initiative.
Build and foster relationships with community members to offer engagement with the CAN Hope Initiative as survivor leader, to receive services, or both.
Build and foster relationships with community organizations that intersect with domestic violence Survivors.

Benefits

BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans.
Free life insurance at 2x your salary up to a maximum of $200,000.
Additional pay of 10% of your salary up to $7,500 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, flexible spending, and taxable spending.
Taxable spending may be used for health club membership, fitness activities, tuition reimbursement, student loan repayment, among other options.
Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period.
PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO.
Timing of vacations may be dependent on client needs, as that’s our first priority.
PTO goes up to 40 days after 5 years.
Additional PTO for FMLA-related reasons up to 20 days.
A remote work policy that provides flexibility in work hours so long as operational needs are met.
Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units.
A casual dress code.
Enjoy afternoon milk and cookies every Friday!