Bilingual National Commercial Account Representative-Hybrid

OPENLANE•Brampton, ON

6d•CA$20 - CA$25•Hybrid

About The Position

OPENLANE is seeking a Bilingual National Commercial Account Coordinator with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLC’s) in Canada. You’ll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units. This is a hybrid role, located near one of OPENLANE's Vehicle Logistics Centers, involving one day in the office and four days working from home.

Requirements

High school education or equivalent
1-3 years of related experience in account coordination
Tech-savvy and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational and time management skills
Able to work with minimal supervision, contributing to team results
Bilingual in English and French

Nice To Haves

Prior experience in commercial account management is a definite asset
Prior experience within the automotive remarketing industry
Experience with AMS, VTrace, and other OPENLANE systems
Ability to identify value-added repairs and services is an asset

Responsibilities

Coordinate the sale of commercial vehicles by determining vehicle lineups, generating sales agreements, and negotiating pending bids.
Ensure vehicles meet specifications by assessing condition reports and obtaining authorization for repairs.
Accurately enter and manage data in our systems, including vehicle information, registrations, transportation requests, and vehicle status updates through our portal.
Ensure customer satisfaction by communicating with clients, identifying and resolving issues in a timely manner, and responding to inquiries related to the repossession/redemption process.
Generate inventory and sales reports from our systems.
Process payments, file sales transactions, and transmit sales reports and EFT wire transfers.
Work closely with other Commercial Account Reps to train as a backup for other accounts and support other administrative tasks as required.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement