Commercial Lines Account Manager (Hybrid)

Patriot Growth Insurance Services and Partner Agencies • Cheshire, CT

6d • Hybrid

About The Position

Patriot Growth Insurance Services is seeking an experienced and client-focused Senior Commercial Lines Account Manager to join their growing Commercial Lines team. This role is responsible for managing a complex portfolio of commercial insurance accounts while delivering exceptional service to clients, Producers, and carrier partners. The ideal candidate is highly organized, knowledgeable in commercial insurance coverages, and capable of managing multiple priorities in a fast-paced environment. This position plays a key role in supporting client retention, renewal success, operational efficiency, and overall account growth. This is a full-time position with a hybrid work arrangement and can report to offices located in Cheshire, CT, Kingston NY, Thornwood NY, or Enfield CT.

Requirements

• 8+ years of commercial insurance account management, customer service, or insurance sales experience required.
• Active Property & Casualty insurance license required.
• Strong knowledge of commercial insurance coverages, policy servicing, renewal processes, and carrier relationships.
• Experience working with agency management systems, carrier portals, and Microsoft Office Suite.
• Excellent verbal and written communication skills with the ability to build strong relationships with clients, carriers, and internal teams.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• High attention to detail and commitment to accuracy in documentation and account servicing activities.
• Strong problem-solving skills with the ability to resolve client and carrier issues effectively and professionally.
• Collaborative mindset with a commitment to contributing to a team-oriented, growth-focused culture.
• Authorized to work in the U.S. without sponsorship.

Nice To Haves

• High school diploma or equivalent required; bachelor's degree preferred.
• Claims experience preferred but not required.

Responsibilities

• Deliver prompt, accurate, and professional service to clients, Producers, carrier representatives, and internal team members.
• Manage day-to-day servicing activities for an assigned book of commercial insurance business, ensuring client needs are addressed proactively and efficiently.
• Handle commercial lines renewal processes, including gathering information, preparing submissions, obtaining quotes, and coordinating renewal strategies.
• Rate accounts through carrier websites and rating platforms to support new business and renewal opportunities.
• Create proposals, presentations, and supporting documentation for Sales Executives and Producers.
• Troubleshoot and resolve coverage, policy, billing, and service-related issues while maintaining a high level of customer satisfaction.
• Maintain accurate and timely documentation of client interactions, policy activity, and account changes within the agency management system.
• Communicate effectively with carriers and underwriters to process requests, secure coverage solutions, and resolve servicing issues.
• Support Producers and sales team members by providing guidance on commercial lines coverages, policy provisions, and carrier offerings.
• Develop and maintain a strong understanding of commercial insurance products, carrier appetites, underwriting guidelines, and industry trends.
• Collaborate with internal teams to support client retention, account growth, workflow efficiency, and overall service excellence.
• Participate in special projects and additional responsibilities as assigned by management.

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED