Bilingual Mortgage Loan Processor

Waterstone Mortgage Careers•Tulsa, OK

38d•Onsite

About The Position

We're looking for an experienced, bilingual (English/Spanish) Mortgage Loan Processor to join our team in Tulsa and make an immediate impact. This role is ideal for someone who thrives in a fast paced, high-volume environment, takes initiative, and can confidently hit the ground running. You'll serve as a key point of contact for borrowers, loan originators, Realtors, and internal partners, delivering exceptional customer service while keeping the loan process moving efficiently. If you're highly organized, resourceful, experienced with Encompass, and enjoy building strong relationships through clear communication and a positive attitude, we'd love to hear from you.

Requirements

A high school diploma or general education degree (GED) is required
One year or more of continuous current retail Mortgage Processing experience is required
Experience in Encompass mortgage loan processing system is required
Must be able to independently calculate all types of self-employed income
Knowledge of FNMA, FHLMC, FHA, & VA underwriting guidelines
TRID knowledge is required
Proficiency with AUS systems
Good grammar and diction are required.
Ability to read and comprehend instructions, write correspondence and write memorandums is required.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.
Using excellent customer service skills, which include maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules is required.
This position may require registration under the National Mortgage Licensing System (NMLS) if processing a loan originated in a state that requires federal registration.
Individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E Act.
Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC.

Nice To Haves

three or more years of continuous current retail Mortgage Processing experience is preferred

Responsibilities

Review new file within 48 hours of receipt and verify that compliance documents were issued within proper time frame.
Notify the appropriate staff member if any additional documentation or information is needed.
Ability to maintain pipeline of 15 files and/or eight Loan Originators.
Order all necessary documents to satisfy AU and/or product requirements from Loan Originator, customer or Vendor.
Track all requested documents in Encompass.
Review documentation received within 24 hours of receipt for discrepancies, omitted data, calculate verified income, verify assets and update Encompass based on verified information.
Immediately notify Loan Originator of any documentation discrepancies. Loan Originator will determine necessary remedies.
Prepare loan for underwriting submission by utilizing investor's submission checklist.
Clear any approval or suspense conditions as outlined by the underwriter.
Ensure that all appropriate closing documentation is in the loan file (i.e. title documentation, homeowners’ insurance, etc.). Documents must be reviewed within 24 hours of receipt and communicated with Loan Originators.
Loans are to be processed to meet contract deadlines and rate lock expiration dates.
File to be given to closing department within timelines established by WMC.
Assist other processors, Underwriters and Closing departments as needed.
Respond to customer inquiries and other related parties on a transaction as needed.
Assist in the clearing of any post- closing conditions and ensuring WMC does not incur any financial loss.
Maintain strict confidentiality regarding customer’s accounts and other information.
Maintain a focus on enhancing customer service skills and knowledge