Bilingual Mortgage Loan Officer - In Office

Pennymac•Franklin, TN

8h•Onsite

About The Position

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The role of the Bilingual Mortgage Loan Officer is to serve as a trusted financial consultant to our Limited English Proficiency customers, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals. This position is designed for licensed professionals who excel at building relationships and providing clear, ethical guidance. You will be provided a steady flow of high-quality, warm inbound leads primarily from our existing Pennymac customer base with no cold calling or self sourced lead generation. You will utilize a cutting-edge loan origination system to serve customers with efficiency and speed and drive your business forward. As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Requirements

1+ years of origination and lending experience
Excellent bilingual (Spanish) proficient interpersonal, written, and verbal communication skills
Must have current UST License
Ability to multitask, work in a fast paced environment while navigating through different system applications and software
Great sense of responsibility and organization
Strong attention to detail and ability to work independently
Team player, works well with others and willing to assist peers
Excellent critical thinking, problem solving and sound judgment skills

Responsibilities

Serve as a trusted financial consultant to our Limited English Proficiency customers, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals.
Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products.
Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs.
Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations.
Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations.
Maintain a "Best in Class" experience to every caller, reflecting the organization’s culture and values.

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

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