Bilingual Member Experience Specialist (Silver Spring, MD)

Educational Systems Federal Credit Union • Silver Spring, MD

2d • $20 - $26 • Onsite

About The Position

Educational Systems FCU is seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join their dynamic team as a Bilingual Member Experience Specialist. This role serves as the frontline Ambassador for the Credit Union brand, playing a crucial role in ensuring member satisfaction and loyalty. The specialist will provide stellar member service, resolve issues efficiently, and create a welcoming and supportive environment for all members. This position plays a pivotal role in delivering outstanding service to members, whether through the Contact Center or at branches. The specialist is responsible for ensuring that every interaction with members and fellow Ambassadors is positive, efficient, and tailored to their individual needs. The ideal candidate will act as a service role by demonstrating a combination of exceptional communication skills, empathy, and a genuine desire to help others. This role is for individuals who enjoy being a sales and service role model and creating and maintaining a sales culture in a fast-paced branch environment.

Requirements

• High school diploma required.
• Must read and speak Spanish fluently.
• 1-3 years of experience in customer service, hospitality, or a member-focused role.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse individuals.
• Strong problem-solving skills and the ability to think quickly under pressure.
• A deep commitment to providing outstanding member service and improving member experiences.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work flexibly, including weekends or evenings as required.
• Empathetic and patient, with a positive and proactive approach to dealing with challenges.

Responsibilities

• Serves as frontline Ambassador for the Credit Union brand.
• Plays a crucial role in ensuring members' satisfaction and loyalty.
• Provides stellar member service.
• Resolves issues efficiently.
• Creates a welcoming and supportive environment for all members.
• Delivers outstanding service to members through the Contact Center or at branches.
• Ensures every interaction with members and fellow Ambassadors is positive, efficient, and tailored to their individual needs.
• Acts as a service role model by demonstrating exceptional communication skills, empathy, and a genuine desire to help others.
• Creates and maintains a sales culture in a fast-paced branch environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED