Bilingual Member Experience Representative

GroupHEALTH Benefit Solutions•,

12h•CA$47,000 - CA$49,000•Remote

About The Position

The Bilingual Member Experience Representative will interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email, and online chat in a call center setting. Reporting into a Supervisor, Member Experience, you will create engaging and efficient customer experiences, primarily discussing the details of benefits plan coverage and the status of claim submissions. This is a full-time, remote, Monday to Friday opportunity, with shifts scheduled during our operating hours of 8am-8pm EST. In your first month, you will complete training in a virtual environment covering all the processes, products, and procedures needed to become a subject matter expert in your new role.

Requirements

Excellent communication skills in a corporate setting.
Strong listening skills and ability to be a team player.
Ability to understand customer problems and provide appropriate resolutions.
Tech savvy and able to use designated software at an advanced level.
1+ years of experience in a customer-facing role.
Call center or customer service experience is a strong asset.
Experience with an employee group benefits plan as a plan member at a prior employer.
Client Centric Individual – Prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
Effective Communicator – Communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
Able to Embrace Change – Thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.
Organized – Plan, prioritize, and manage time effectively to meet deadlines.
Team Player – Collaborate, value diverse perspectives, and focus on shared success.

Nice To Haves

Bilingual French speaking, with written and verbal communication skills.

Responsibilities

Understand the importance of delivering a positive customer experience and act as an advocate for the customer.
Manage workload effectively as a multi-tasker.
Maintain a professional and engaged environment after challenging customer interactions.
Be a positive role model who supports the needs of the business in the presence of peers and clients.
Contribute to solutions and team functions.
Provide elevated support for all client inquiries.