Bilingual Member Experience Coordinator ( Silver Spring, MD)

Educational Systems Federal Credit Union•Silver Spring, MD

1d•Onsite

About The Position

Educational Systems FCU is seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join their dedicated team as a Bilingual Member Experience Coordinator. This role provides a variety of sales and service functions, including providing information on all Credit Union services and effectively cross-selling products and services that meet member needs. The incumbent will drive efficiency in member service by appropriately directing branch traffic and support the Branch Manager in maintaining a member-focused sales and service culture. This dynamic role combines teller and member services responsibilities, focusing on providing exceptional member service, understanding financial needs, and offering suitable solutions. The Bilingual Member Experience Coordinator is the face of the Credit Union, fostering strong relationships and ensuring positive and efficient member experiences. Flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume is required. Work hours may include weekends and evenings.

Requirements

High school diploma or equivalent (GED).
Two (2) years customer service experience required.
Must read and speak Spanish fluently.
Ability to multitask and identify member needs.
Excellent interpersonal skills required.
Excellent verbal and written communication skills.
Ability to work with highly confidential information.
Ability to perform routine mathematical calculations.
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.
Possess the ability to lift 25 pounds.
Possess the ability to sit and use a computer for prolonged periods of time.

Nice To Haves

Associate degree preferred.
One (1) year previous financial services experience preferred.

Responsibilities

Provide a variety of sales and service functions.
Provide information on all Credit Union services.
Effectively cross-sell products and services that meet member needs.
Drive efficiency in member service by appropriately directing branch traffic.
Support the Branch Manager in maintaining a member-focused sales and service culture.
Provide exceptional member service.
Understand the financial needs of members and offer suitable solutions.
Foster strong relationships with members.
Ensure that member Credit Union experiences are positive and efficient.
Meet and/or exceed sales goals.