Bilingual Member Experience Advisor

GoodLife Fitness • Toronto, ON

2d • Onsite

About The Position

This role is responsible for providing excellent service, experience, and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax, and data processing.

Requirements

• French/English Bilingualism
• Basic use of Microsoft Office
• Experience with multi-tasking, working independently and as a part of a team
• Effective organizational and time management skills
• Ability to provide solutions and make recommendations
• High School Diploma and/or some University or College Education
• 1-3 year of customer service experience

Nice To Haves

• Call center experience is an asset

Responsibilities

• Determine member needs, educate, and introduce solutions
• Provide accurate and complete information relating but not limited to canfitpro certifications, events, products, and services
• Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
• Identify and assess customer’s needs to achieve client satisfaction and retention
• Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
• Maintain knowledge of company products, services and events in order to promote course and event registrations
• Meet personal/team productivity targets and call handling quota
• Ability to create and develop strategies to build relationships with potential business members
• Maintain knowledge of company products, services, and events in order to promote courses and event registrations
• Assists in the translation of French certifications, courses and other projects as needed.

Benefits

• FREE Fitness membership and discounted membership for friends and family.
• Group benefits plan designed to meet employees’ basic and life-changing benefits needs.
• Diversity, Equity and Inclusion Learning to create and support a culture of learning, unlearning and celebrating our differences.
• A paid day off during your birthday month every year.
• Career development is supported through free online learning in all areas of our business
• Access to our certifications and continuing education at no cost.
• Employee Recognition Program - Bucket list - Earn coins that can be redeemed for various gift cards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED