Bilingual Member Contact Specialist I

Advia Credit Union•Kalamazoo, MI

1d•Hybrid

About The Position

This is a full-time, hybrid role where you will provide outstanding service and support to members and fellow Advians. You will be the expert in answering member questions, servicing their accounts, and recommending products and services that best fit their financial needs. You will receive incoming calls, offer solutions, and create an exceptional experience, acting as the voice of Advia. Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion. The culture is described as “work hard, play hard.” As a team member, you can expect regular guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. Advia is committed to Equal Employment Opportunity and is a proud Veteran & Military Friendly Employer.

Requirements

A willingness to learn and desire to be coached.
Strong communication skills.
Ability to ask questions for clarification.
Patience.
A team centered mentality.
A passion for helping people.
Spanish language proficiency (proficiency testing is required).

Nice To Haves

Customer service experience is strongly preferred, but we can teach this too!

Responsibilities

Provide outstanding service and support to members and fellow Advians.
Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs.
Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience.
Be the voice of Advia.
Display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs.
Provide quick responses and on the spot solutions.