Bilingual Medical Secretary

SEOCHC • Ottawa, ON

1d • CA$23 - CA$28 • Onsite

About The Position

The Bilingual Medical Secretary provides administrative and clerical support to ensure the effective operation of the health centre. Our ideal candidate is professional, adaptable, and highly organized, with strong communication skills and a commitment to patient-focused service in a fast-paced clinical environment.

Requirements

• Post-secondary training and/or experience in office management, medical secretarial or a related program.
• Two years’ experience in office administration; Health/Social Services experience an asset
• Proficiency in Word, spread sheets, database, electronic mail and data entry.
• Ability to learn and function in an EMR, ideally PS Suites.
• Ability to work in English and French, Somali and/or Arabic an asset
• Proficiency in word processing (min. 50 wpm), data entry, electronic scheduling, records management, electronic medical systems.
• General knowledge of medical terminology and an understanding of client confidentiality and privacy concerns.
• Able to build strong relationships with health care providers by learning their working style and grasping what is required to do the administrative tasks independently.
• Strong ability to multi-task, prioritize and manage time. Flexible, adaptable and able to anticipate problems and address them before they become issues.
• Exceptional communication and customer service skills including telephone etiquette, cultural awareness and ability to work with complex patients.
• A valid drivers license and access to a reliable vehicle is required.

Nice To Haves

• Health/Social Services experience an asset
• Somali and/or Arabic an asset

Responsibilities

• Welcome and assist patients in English and French, providing clear information with empathy and cultural sensitivity.
• Support clients with registration and filling in intake forms.
• Schedule and coordinate appointments, referrals, and provider calendars using EMR system.
• Maintain accurate medical records and handle all communications while ensuring confidentiality.
• Support healthcare providers with charts, forms, and administrative tasks.
• Collaborate with team members to ensure smooth clinic operations and a positive work environment.
• Address patient concerns with professionalism, applying conflict resolution and problem-solving skills.
• Manage office organization, supplies, and data entry while prioritizing tasks in a fast-paced environment.
• Other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree