Bilingual Medical Front Office Specialist - Westover
Little Spurs Pediatric Urgent Care•San Antonio, TX
•Onsite
About The Position
The front desk drives the entire visit. At Little Spurs Pediatric Urgent Care, Front Office Specialists keep families informed, supported, and moving through the clinic with confidence, even when the lobby is full and emotions are high. This role is not just about checking boxes. It’s about accuracy, communication, and showing up steady when parents are stressed and kids don’t feel well. We’re looking for someone who is dependable, organized, compassionate, and able to stay calm while managing multiple priorities.
Requirements
- High school diploma or equivalent
- Enjoys working with children and families
- Strong communication and customer service skills
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment
- Comfortable working evenings, weekends, and during busy clinic periods
- Ability to multitask while remaining professional and organized
- Current American Heart Association BLS certification
- Authorized to work in the United States
- Ability to successfully complete a background check
Nice To Haves
- Bilingual in English and Spanish
- Pediatric or urgent care front desk experience
- Previous healthcare or medical office experience
- Experience working with children and families in a customer-facing environment
Responsibilities
- Be the calm, welcoming presence families meet first
- Manage patient check-in, insurance verification, and payments accurately
- Explain wait times, clinic processes, and next steps clearly and respectfully
- Answer phones and assist walk-in patients while managing multiple systems and priorities
- Document patient information thoroughly and accurately in the EMR
- Protect patient privacy and follow all applicable confidentiality requirements
- Work closely with clinical team members to keep patient flow moving efficiently
- Provide compassionate, professional customer service to children and their families
- Maintain an organized, clean, and welcoming front desk area
- Help ensure families have a positive experience from check-in through checkout
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
