Bilingual Logistic Dispatcher (Chinese/English)
About The Position
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, and port of destination services. The company aims to apply internet and digital technology to visualize and optimize cross-border supply chain logistics, achieving efficiency and convenience comparable to express delivery. YQN has strategic partnerships with major ocean carriers and logistics providers and has developed an ocean and air transport network from China to the world, offering online quotation, ordering, and tracking. Their mission is 'Simple shipping and easy freight'.
Requirements
- Bachelor’s degree preferred
- Previous experience in a similar role is highly preferred
- Excellent communication and interpersonal skills
- Excellent customer service and client relations skills
- Quick critical thinking and problem-solving abilities
- Ability to use computers, software, and other technology for inventory and communication purposes
- Excellent interpersonal, written, and verbal communication skills
- Have a passion for logistics and a desire to grow with our fantastic team
- Freight forwarding experience preferred
- Professional proficiency in English and Mandarin is required
Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace shipments as required.
- Utilize Process Monitors and Workflows daily.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents are sent to the customer or broker in a timely manner for customs purposes.
- Ensure accurate and timely client invoicing.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others).
- Meet compliance requirements at all times.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers' standard operating procedures are followed and updated.
- Overseas communications, timely responses to emails and requests (internal and external).
Benefits
- Medical/Dental/Vision Insurance
- 401(K)
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
