Bilingual Licensed Customer Service Agent (8am - 5pm CST)

Kin Insurance

11d•$52,000 - $52,000•Remote

About The Position

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 14 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2026) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2023-2026) Great Places to Work Certified (May 2024-May 2027) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work. We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!

Requirements

Active Property & Casualty (P&C) or Personal Lines insurance license (required)
Bilingual (Spanish-speaking) proficiency
6+ months customer service experience in P&C (specifically, home insurance)
Experience working in a high-volume call center or customer support environment handling inbound calls
Hands-on experience servicing homeowners insurance policies
Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
Demonstrated ability to work in a fast-paced, evolving environment with limited structure
Strong active listening skills and the ability to communicate with empathy and professionalism
Availability to work our following shifts, Monday - Friday (will be placed based upon need): 8:00 AM - 5:00 PM CST
Rotating Saturday shift required every 4–6 weeks.
Note: There is a mandatory, paid 10 week training period.
In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months)!

Responsibilities

Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval
$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more