BILINGUAL - LEGAL SERVICES CASE MANAGER | RELIEF STAFF

A Safe Place•Waukegan, IL

1d•$22 - $33•Hybrid

About The Position

A Safe Place is seeking a Bilingual Legal Services Case Manager to support survivors of domestic violence and human trafficking in navigating the legal system. This role involves explaining legal processes, accompanying clients to court, liaising with legal professionals and law enforcement, and connecting clients with agency services. The ideal candidate will possess both legal knowledge and compassion, with a strong understanding of safety planning and empathy. Bilingual (English/Spanish) proficiency is a requirement for this position.

Requirements

Bachelor's degree in counseling, social work, criminal justice, or a closely related field (HS diploma/GED + 3–5 years of qualifying experience may be considered in lieu of degree).
Minimum 2 years of experience working with survivors of domestic violence or within the criminal justice system.
Bilingual proficiency: English and Spanish required.
Knowledge of the Illinois Domestic Violence Act, Human Trafficking Act, mandated reporting, HIPAA, and 42 CFR Part 2.
Proficiency in Microsoft 365; ability to learn client database systems (CIS, Infonet).
Valid driver's license and reliable transportation.
DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG).

Nice To Haves

Master's degree in social work, counseling, or a related field.
QMHP, RSA, or MHP designation (or willingness to obtain).
Experience in court advocacy, legal aid, or cross-system collaboration with law enforcement and legal partners.
Experience with IDHS, ICADV, VAWA, or Medicaid billing compliance.
Familiarity with IM+CANS, IM+CATS, Infonet, or agency LMS.
Trauma-informed, empowerment-based approach to client interaction.
Ability to manage complex paperwork and court deadlines while supporting clients in crisis.
Experience building relationships across systems, courts, law enforcement, legal aid, and community partners.
Understanding of cultural nuances relevant to the communities served.
Commitment to a world free from violence.

Responsibilities

Conduct client eligibility determinations using CIS and Infonet.
Complete all required funding documentation, including DHS, ICADV, and Medicaid paperwork.
Conduct needs assessments using IM+CATS and/or IM+CANS.
Develop individualized service plans and safety plans for survivors of domestic violence and human trafficking.
Connect clients to ASP programs and community resources through the referral process.
Assist clients in preparing and filing orders of protection and other protective orders.
Accompany clients to court hearings; provide emotional support and procedural guidance.
Explain court procedures and legal options in accessible, empowering language.
Serve as liaison between clients and the State's Attorney's Office, legal aid organizations, and Lake County law enforcement.
Educate court and law enforcement personnel on the Illinois Domestic Violence Act and Lake County protocols.
Represent ASP and the needs of survivors in community settings.
Maintain accurate, timely client records in CIS and Infonet.
Support interns, volunteers, and new staff through training and procedural guidance.
Participate in staff meetings, agency trainings, and organizational initiatives.
Maintain all credentials required to bill under applicable Medicaid programs, including RSA, MHP, or QMHP designation as required by role and funder.