Bilingual Legal Intake Specialist
About The Position
As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. Your role involves accurately classifying and qualifying leads, delivering top-tier customer service in both Spanish and English, and ensuring a seamless intake experience all while representing both our business and our legal partners with professionalism and empathy. In this role, you will provide exceptional bilingual service by fluently managing inbound calls in both Spanish and English, adapting your professional tone to meet each caller's unique needs. You are responsible for accurately gathering and inputting information into proprietary systems using scripted prompts while strictly adhering to account-specific protocols and escalation procedures. Ultimately, you will be expected to meet performance and productivity goals through the honest and efficient use of all time and system resources.
Requirements
- Fluent written and verbal communication in English and Spanish is mandatory.
- Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
- Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
- Proficiency using computers and multiple screens/systems.
- Minimum of 35 WPM typing speed.
- Passion for helping others.
Responsibilities
- Accurately classify and qualify leads.
- Deliver top-tier customer service in both Spanish and English.
- Ensure a seamless intake experience.
- Represent the business and legal partners with professionalism and empathy.
- Manage inbound calls fluently in both Spanish and English.
- Adapt professional tone to meet each caller's unique needs.
- Accurately gather and input information into proprietary systems using scripted prompts.
- Strictly adhere to account-specific protocols and escalation procedures.
- Meet performance and productivity goals through the honest and efficient use of all time and system resources.
Benefits
- $18.50 / Hour with Perfect Attendance
- $16 / Hour without perfect attendance
- Employee Stock Ownership
- Full Medical, Dental, Vision
- Paid Vacation
- 401K with Company Matching
- Free Life Insurance Policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
