Professional Leasing Agent

Spaulding Group•Waukesha, WI

3d•Onsite

About The Position

At Spaulding Group, we are revolutionizing the property management landscape. Our unwavering commitment to innovation, growth, fostering a positive work environment, and delivering exceptional customer service makes us the ideal place to elevate your career in resident services to new heights. The Bilingual Resident Leasing Agent plays a pivotal role in ensuring a seamless living experience for our prospects and residents. The focus is on providing exceptional phone communication in both English and Spanish, answering incoming calls promptly, addressing inquiries with professionalism, and actively promoting resident satisfaction through outstanding phone interactions. Effective communication and critical thinking skills are paramount for success in this role.

Requirements

High school or equivalent required
Excellent verbal and written communication skills
Ability to speak fluent Spanish
Detail-oriented and highly organized
Customer-centric mindset with a focus on resident satisfaction and building positive relationships
Adaptability to thrive in a dynamic environment and adapt to changing priorities

Nice To Haves

1-3 years of property management and/or customer service experience preferred
Experience with Appfolio, Microsoft Outlook, and Microsoft Teams is preferred

Responsibilities

Answer incoming calls promptly (ability to speak fluent Spanish when needed)
Courteously address inquiries from prospective and current residents with the utmost professionalism
Market the vacant apartment homes
Book tours, process applications, send leases
Maintain a high level of phone etiquette, ensuring a positive and helpful experience for all callers
Address prospects' inquiries regarding unit availability, pricing, and leasing procedures
Coordinate property tours and schedule move-ins
Ensure tour schedule organization and availability of units