Bilingual Leasing and Occupancy Specialist II (Mystic Place)

WinnCompanies•Medford, MA

9d•Onsite

About The Position

WinnCompanies is looking for a Leasing and Occupancy Specialist II, who is bilingual in Spanish, Portuguese and/or Haitian Creole, to join our team at Mystic Place, a 465-unit market-rate and affordable residential community located in Medford, MA. In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times. The pay range for this position is $25.00 to $27.00 per hour, depending on experience. The selected candidate will typically work: Monday through Thursday, from 9:00 AM to 5:00 PM. Saturdays 10:00 AM to 5:00 PM.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
SHCM certification.
Bilingual in English and Spanish/Portuguese/Haitian Creole.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate’s degree.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.