Bilingual Leasing and Occupancy Specialist II (Mystic Place)

WinnCompanies • Medford, MA

9d • $25 - $27 • Onsite

About The Position

WinnCompanies is seeking a Bilingual Leasing and Occupancy Specialist II, fluent in Spanish, Portuguese, and/or Haitian Creole, to join their team at Mystic Place, a 465-unit market-rate and affordable residential community in Medford, MA. This role involves managing all daily leasing and marketing activities, including apartment rentals, move-ins, re-certifications, and lease renewals. The specialist will provide excellent customer service to residents and clients, aiming to maintain budgeted occupancy at the highest possible rents. The position offers a pay range of $25.00 to $27.00 per hour, depending on experience. The typical work schedule is Monday through Thursday, 9:00 AM to 5:00 PM, and Saturdays from 10:00 AM to 5:00 PM.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• SHCM certification.
• Bilingual in English and Spanish/Portuguese/Haitian Creole.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Nice To Haves

• Associate’s degree.
• CALP certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Benefits

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible and hybrid work options for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED