Bilingual Learning Facilitator, Virtual Connect

BMO

1d•Remote

About The Position

Delivers learning strategies, courses and programs, including soft skills and coaching workshops, to enable leaders and employees to meet performance objectives aligned with enterprise and business/group goals. Delivers training programs to increase efficiency and effectiveness, support the maximization of employee performance, and improve the customer experience. Identifies internal and/or external emerging issues, trends and needs to inform business strategies and decisions. Provides input to the development of the program strategy and contributes to and continually improves principles, process, and tools. Manages relationships with external program / service providers and ensures all required activities are completed. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Designs and produces regular and ad-hoc reports, and dashboards. Provides input into the planning and implementation of operational programs. Develops learning facilitation solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on facilitation of learning and performance solutions. Consults with the business to assess performance gaps and business learning requirements and proposes solutions that optimally fit and deliver business outcomes. Acts as an advocate for the development and delivery of focused learning solutions based upon industry leading adult learning principles and skill building. Creates a learning environment that is collaborative, open and supportive to enable learners to ask questions, challenge and take full advantage of the learning opportunity. Plans/coordinates learning sessions (e.g. schedules and participant registration, materials preparation, equipment, etc.) Facilitates courses, learning programs and strategic assignments through a variety of delivery methods including face to face and virtual classroom; programs and courses cover a broad range of content across BMO (e.g. sales and service, technology, process management, new employee orientation, leadership development). Measures outcomes of learning sessions and provides feedback to internal and external stakeholders. Collaborates with internal stakeholders on course design from a facilitation perspective and to support the development of and implementation of course accreditations. May network with industry contacts to gather, identify, and integrate competitive insights and best practices. Builds effective relationships with internal/external stakeholders. Provides input into the planning and implementation of learning solutions. Analyzes data and information to provide facilitation insights and recommendations. Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Facilitation skills-In-depth.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Certification in Facilitation preferred.
Extensive retail banking experience preferred - delivered programs in lending and investments.

Responsibilities

Delivers learning strategies, courses and programs, including soft skills and coaching workshops, to enable leaders and employees to meet performance objectives aligned with enterprise and business/group goals.
Delivers training programs to increase efficiency and effectiveness, support the maximization of employee performance, and improve the customer experience.
Identifies internal and/or external emerging issues, trends and needs to inform business strategies and decisions.
Provides input to the development of the program strategy and contributes to and continually improves principles, process, and tools.
Manages relationships with external program / service providers and ensures all required activities are completed.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Designs and produces regular and ad-hoc reports, and dashboards.
Provides input into the planning and implementation of operational programs.
Develops learning facilitation solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on facilitation of learning and performance solutions.
Consults with the business to assess performance gaps and business learning requirements and proposes solutions that optimally fit and deliver business outcomes.
Acts as an advocate for the development and delivery of focused learning solutions based upon industry leading adult learning principles and skill building.
Creates a learning environment that is collaborative, open and supportive to enable learners to ask questions, challenge and take full advantage of the learning opportunity.
Plans/coordinates learning sessions (e.g. schedules and participant registration, materials preparation, equipment, etc.)
Facilitates courses, learning programs and strategic assignments through a variety of delivery methods including face to face and virtual classroom; programs and courses cover a broad range of content across BMO (e.g. sales and service, technology, process management, new employee orientation, leadership development).
Measures outcomes of learning sessions and provides feedback to internal and external stakeholders.
Collaborates with internal stakeholders on course design from a facilitation perspective and to support the development of and implementation of course accreditations.
May network with industry contacts to gather, identify, and integrate competitive insights and best practices.
Provides input into the planning and implementation of learning solutions.
Analyzes data and information to provide facilitation insights and recommendations.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.