Bilingual Lab and Referral Operations Coordinators (French/English)

Maple

8d • Remote

About The Position

Maple is Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners, and specialists. We are seeking Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This role requires attention to detail, precision, reliability, and follow-through to support clinicians, patients, and partners. The coordinator will manage day-to-day administrative workflows for lab and referral processes, including reviewing, processing, and routing documentation while adhering to privacy and quality standards. Key skills include technical confidence, organizational instincts, problem-solving abilities, and the capacity to manage multiple priorities accurately in a fast-paced environment. This is a fully administrative role; medical or clinical experience is not required, though prior administrative work in a healthcare setting is an asset. Maple is a virtual platform, not a lab-based facility.

Requirements

• Two or more years of experience in an administrative or operations role.
• Fluency in both French and English (written and verbal).
• A detail-oriented mindset with a commitment to accuracy, quality, and process adherence.
• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment.
• Strong written and verbal communication skills.
• Ability to collaborate across teams.
• Sharp problem-solving and critical thinking skills.
• Comfort learning and navigating multiple systems and tools.

Nice To Haves

• Background as a Medical Office Assistant or Medical Receptionist.
• Experience in a healthcare or clinic environment.
• Experience with Google Workspace, PDF management tools, and Slack.

Responsibilities

• Take ownership of a high volume of incoming lab and referral documentation (faxes, voicemails, digital records), processing and managing each in line with Maple's privacy and security standards.
• Upload, route, and track lab results and referral information for clinician review and follow-up.
• Respond to urgent lab communications and escalate critical results quickly to support patient safety.
• Investigate missing, incomplete, or unclear documentation and coordinate with labs, clinics, and internal teams for resolution.
• Maintain accurate patient records and ensure alignment between patient information and lab or referral data.
• Support public health reporting and compliance-related documentation as required.
• Collaborate with Customer Support and Care Delivery teams to address lab- and referral-related inquiries from patients and providers.
• Consistently meet accuracy, quality, and turnaround expectations to ensure efficient care delivery.

Benefits

• 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family.
• Comprehensive health coverage: Medical, dental, and life insurance.
• Health spending account.
• Flex benefits: Annual budget for professional development, wellness expenses, or retirement savings.
• 10 dedicated Health days for rest, medical appointments, or caregiving.
• Destination days: Flexibility to work internationally in eligible countries for up to five days per year.
• Group retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed