Bilingual Korean Tier 2 IT Support Specialist

Cinter Technology Services•Washington, DC

12d•$30 - $30•Onsite

About The Position

We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.

Requirements

A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills.
Comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least five years of hands-on IT support experience in an enterprise environment.
Korean and English bilingual proficiency.
Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
Strong written and verbal communication skills.
Ability to prioritize and manage multiple assignments.

Nice To Haves

CompTIA A+, Network+, Microsoft, or comparable certification.
Experience supporting IT service-desk environments with more than 500 end users.
Experience with VDI and macOS support.
Working knowledge of ITIL practices.
Basic PowerShell scripting experience.
Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
Experience with mobile-device or enterprise-mobility management.
Experience with Windows Deployment Services and disk imaging or cloning tools.

Responsibilities

Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
Perform employee onboarding and offboarding and manage user access rights.
Provide onsite and after-hours VIP support for executives and urgent cases.
Document incidents and resolutions in ticketing or service-management systems.
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions and process improvements.
Ensure compliance with applicable IT security policies and procedures.