Bilingual Intake Associate (Remote)

LEARN Behavioral•Fayetteville, NC

6d•Remote

About The Position

LEARN Behavioral is a national organization dedicated to nurturing children with autism and special needs through evidence-based applied behavior analysis. We are seeking a Bilingual Intake Associate to guide families through the intake process for services and collaborate with internal teams to ensure optimal service delivery. This is a full-time remote position with a starting pay of $19/hr.

Requirements

Spanish bilingual required
High School Diploma required
Minimum of 2 years prior administrative experience in an office setting
Excellent upbeat telephone skills and ability to handle multiple incoming phone lines
Exceptional customer service and communication skills
Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
Ability to quickly learn new software programs as needed
Proven ability to multi-task, prioritize and organize effectively
Strong attention to detail, accuracy, and follow-through

Responsibilities

Serve as the point of contact for new client referrals and guide families through the intake process
Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
Enter referral information into all required databases and systems regularly
Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
Answer and transfer incoming calls and messages as needed
Electronically file documents such as client reports and save to the appropriate, corresponding file
Additional responsibilities as requested by Intake/Clinical/Authorizations