Bilingual Intake Associate (Remote)

LEARN Behavioral•Fayetteville, NC

4d•Remote

About The Position

Bilingual Intake Associate (Remote) LEARN Behavioral is a national organization made up of dedicated and caring individuals with the sole purpose of nurturing children with autism and special needs to lead resilient and fulfilling lives. We specialize in contemporary, evidence based applied behavior analysis to deliver personalized treatment plans, backed by 20 years of clinical insights. We are proud to be a part of each family’s journey and share in the experience of finding success for every child, and family, in our care. If you share a similar passion for nurturing and empowering the success of others, along with the opportunity to have an impact on the lives of others, we are eager to connect with you! The Bilingual Intake Associate plays a key role in guiding families through the intake process to services and collaborating with internal team members to ensure optimal service delivery. This is a full-time remote position. Pay starting at $19/hr.

Requirements

Spanish bilingual required
High School Diploma required
Minimum of 2 years prior administrative experience in an office setting
Excellent upbeat telephone skills and ability to handle multiple incoming phone lines
Exceptional customer service and communication skills
Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
Ability to quickly learn new software programs as needed
Proven ability to multi-task, prioritize and organize effectively
Strong attention to detail, accuracy, and follow-through

Responsibilities

Serve as the point of contact for new client referrals and guide families through the intake process
Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
Enter referral information into all required databases and systems regularly
Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
Answer and transfer incoming calls and messages as needed
Electronically file documents such as client reports and save to the appropriate, corresponding file
Additional responsibilities as requested by Intake/Clinical/Authorizations