Bilingual Insurance Tracking Specialist

taq | SCI Lease Corp.•Markham, ON

2d•CA$50,000 - CA$55,000

About The Position

We’re looking for a detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role, your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.

Requirements

Bilingual: excellent oral and written communication skills in French and English
Detail oriented, organized, flexible and able to multi-task
Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
Excellent grasp of phone and email etiquette
Strong customer service skills
Minimum 1 year experience in a customer facing role
Post-secondary education or equivalent work experience

Nice To Haves

Previous experience in Automotive or Finance industry an asset
Previous experience in handling insurance claims an asset

Responsibilities

Stay up-to-date on SCI’s auto insurance compliance requirements
Identify missing or non-compliant aspects in customers’ insurance policies
Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies
Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform
Use judgment to determine priority of cases and work them accordingly
Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio
Respond to customer queries regarding insurance policy requirements and changes
Review changes to insurance policies and escalate as required
Perform administrative tasks required to resolve cases
Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices
Always aim for customer satisfaction
Other duties as assigned